Shipping & Pickup Policy

Shipping Policy

At Little House on the Homestead, every order is handmade and packed by our family with care.

• Processing Time: Orders ship within 8–10 business days of being placed. If we’re away for an event or the holidays, we’ll post the dates on the banner at the top of our website. (Example: We’re away 4/1–4/5 for an event, so orders begin shipping again 4/7.)
• Subscription Boxes & Preorders: These ship on their own schedule, listed on each product page, and are not included in the 8–10 day processing time.
• Delivery Time: Once shipped, U.S. orders usually arrive within 4–12 business days, depending on your location. You’ll receive a tracking number by email. Once a package leaves our hands, delivery times are up to the carrier, and we can’t control carrier delays.
• International Orders: We don’t offer international shipping at this time.

Damaged Packages

We pack every order carefully, and damage is rare. If your order does arrive damaged:

• Let us know within 48 hours of delivery. Email a photo of the damage and your order number to hello@shoplittlehouseonthehomestead.com
• We’ll review each claim individually. We aren’t responsible for damage caused by the carrier, but we’ll file a claim with them on your behalf. They will require photos, be prepared to provide.
• If the damage was caused by our packaging, we’ll gladly reship your items free of charge. If an item is out of stock, we may substitute a similar product.

Local Pickup

If you’ve chosen local pickup at checkout:

• Wait for your email: You’ll receive an email when your order is ready. Please schedule a pickup time before coming. We can’t accommodate unscheduled visits to our home.
• Pickup Window: Orders must be picked up within 10 days of your ready-for-pickup email.
• Uncollected Orders: If your order isn’t picked up within 10 days, we’ll reach out by email or text. If we don’t hear back within 3 days, we’ll ship your order to the address on file and send you an invoice for standard shipping. Your order ships as soon as the invoice is paid.
• Unpaid Shipping Invoices: If the shipping invoice isn’t paid within 14 days, your order may be cancelled. All sales are final, and uncollected orders are not refunded.
• Need a different time? Contact us before your pickup window ends, and we’re happy to arrange another pickup time or shipping.

This policy applies to subscription box pickups as well.

We’re a small business operating in a cozy studio with limited space, so timely pickups are greatly appreciated!

Questions?

We’re always happy to help. Reach us at hello@shoplittlehouseonthehomestead.com