Shipping & Pickup Policy

Shipping Policy

At Little House on the Homestead, we are committed to processing your order promptly and with care.

Processing Time: Orders are typically processed and shipped within 8–10 business days after being placed. You will see any delays in shipment on website banner. Example: (We will be away 4/1-4/5 for an event, orders start shipping 4/7)
Delivery Timeframes: Once shipped, U.S. orders usually arrive within 4–12 business days, depending on your location, we are not responsible for delays.
International Orders: At this time, we do not offer international shipping.

We take great care to package every order securely, and damaged packages are very rare. However, if you do experience an issue:

Notification: Please contact us within 48 hours of delivery confirmation to report any damage with photo via email to info@shoplittlehouseonthehomestead.com
Case-by-Case Review: Damage claims are reviewed individually. While we are not responsible for damage that occurs during transit, we will file a claim on your behalf.
Resolution:
- If the damage appears to be due to packaging error on our part, we will gladly reship your items free of charge.
- If an item is out of stock, we may substitute it with a similar product.
Customer Care: Please reach out to us if you encounter any issues—we’re happy to help resolve them with you at info@shoplittlehouseonthehomestead.com

If you’ve chosen local pickup at checkout, please note the following guidelines:

Pickup Notification: You’ll receive an email once your order is ready, please do not show up at our residence before you have scheduled a pickup time.
Pickup Window: Orders must be picked up within 7–10 days of the notification.
Uncollected Orders: If your order is not picked up within this timeframe, we will attempt to contact you via email or text. Orders not collected will be refunded and restocked automatically.
Special Arrangements: If you’re unable to pick up within the 7–10 day window, please contact us in advance. We’re happy to arrange an alternate pickup time when possible.

We’re a small business operating in a cozy studio with limited space, so timely pickups are greatly appreciated!

📩 For questions or to confirm our pickup location, please email us at: info@shoplittlehouseonthehomestead.com